FAQ for Current Students

Student Status/Information Change

Q: I need to suspend/resume my study, how I can do it?

A: Please check the university regulations on suspending/resuming study and follow procedures shown in the “Students Status Management”.

Q: Do international students need to inform the relevant teachers of College of International Education if their passport, mobile phone number, accommodation address, email, bank account and other information is changed?

A: Yes. International students should inform the latest information of their passport, mobile phone number, accommodation address, email address and other relevant important information to Administrative Building A304 (Weigang) / A340 (Binjiang) of College of International Education immediately (within 24 hours is recommended).For those who have updated their passports, they also need to contact the bank to update the information; otherwise, it will affect the receipt of scholarships.

Scholarships

Q: I just arrive at school and do not have a bank card, how I can get the scholarship stipend?

A: Students who have not opened a bank account and need to receive scholarship stipend should, upon arrival at the school, seek assistance from current students to collect their living expenses and submit the relevant application forms.

Q: I have got a Chinese bank account now. How to ask the school to send stipend to my bank account directly?

A: The school can only directly issue the stipend to bank accounts from Bank of China. The accounts of other banks cannot directly receive stipend.After receiving the bank account from Bank of China, make sure to completes the registration in NAU international student management system. For more details, please refer to:  How to update bank information.pdf.

Q: Will the university buy insurance for me?

A: International students studying in China must have medical insurance. International students must provide insurance letter upon semester registration or will be considerred as failure in registration. Full scholarship students can freely enjoy comprehensive insurance for foreign students during the scholarship period, which is reimbursed to students after student own payment.International students without a full scholarship must buy insurance in time (Refer to Insurance section). For details of insurance in China, please refer to http://www.lxbx.net/.

Q:I have been award with full scholarship, is it covering whole study priod?

A: NAU requires all full-scholarship students to participate in the annual review for evaluating whether to continue with scholarship in the coming academic year， which comprehensively evaluates their academic performance, learning attitude, and participation in activities. If you fail to meet the standards, you will be converted to a self-funded student and will need to pay tuition, accommodation fees, and other related expenses.

Academics

Q: Can international students change majors/supervisors?

A: In principle, international students admitted to NAU are not allowed for changing majors or supervisors. Students who need to change their majors/supervisors for special reasons can submit application according to the specific regulations of NAU within the specified time. After reviewed by College of International Education, the application will be submitted to the Academic Affairs Office of undergraduate students and Graduate School for approval.

Q: Do international students have to register every semester?

A: Yes. Each student should register in the College of International Education at the beginning of the Fall and Spring semesters according to the registration time stipulated in the university calendar. Those who cannot register as scheduled should apply for leave in advance. Those who do not apply for leave or fail to register 2 weeks after the deadline will be treated as automatic withdrawal.

Q: How do I avoid missing the registration period for elective and compulsory courses?

A: Course registration periods are announced through the university's academic system. We strongly recommend checking the platform regularly, especially at the beginning of each semester. COIE volunteers and continuing students can also help guide you through the process. Do not hesitate to ask for help before the deadline passes.

Q: I cannot attend class due to certain issues. Do I need to go through any formalities?

A: Yes, you need to apply for leave. International students who are unable to attend the courses and activities prescribed by the university due to illness or other reasons should go through formalities of applying for leave in advance. Please consult the teacher in College of International Education for specific procedures. Those who does finish formalities before leave will be treated as truancy. Students who are absent from classes shall be given critical education or disciplinary sanctions according to the seriousness of the case.

Q: I want to move out and live off-campus. How do I apply?

A: International students who really need to live off campus must sign a rental contract with the landlord with the consent of the College of International Education. Please consult the international student counselor for specific requirements.

Q: Some students' family members want to come for visit. Can College of International Education provide invitation letters?

A: The family members are invited by the students themselves, not by the school, and the school has no right to provide invitation letters. However, College of International Education can provide the relevant certification materials for students if requested.

Q: As a student in a Chinese-taught program, how do I select my courses while meeting both the Chinese curriculum and international office requirements? 

A: Course selection for students in Chinese-taught programs can be complex, as you need to satisfy requirements from both your faculty and the international office. We recommend consulting your supervisor and your college counselor early in the semester. COIE volunteers who have gone through the same process are also available to guide you step by step.

Q: How to find the training programs of undergraduate students?

A: Please visit Academic Affairs Office (AAO):https://aao.njau.edu.cn/info/1221/3519.htm

Infrastructure & Campus Services

Q: Is Wi-Fi available in all dormitories?

A: Wi-Fi and router access is supported across dormitories. If you experience connectivity issues, contact the campus IT support or dormitory administration.

Q: Are there cooking facilities available in the dormitory? 

A: At Binjiang campus, shared kitchen facilities are being requested by students. Currently, on-campus canteens are the main option. Students with specific dietary needs are encouraged to contact COIE for guidance.

Accommodation & Living

Q: What should I do if I have concerns about hygiene or shared space in my dormitory? 

A: Report any hygiene or shared space concerns (odor, storage, clothing separation) directly to the dormitory management.

Q: Is the heating and hot water system the same across all campuses? 

A: There are some differences between campuses (Weigang and Binjiang) regarding heating, hot water costs, and electricity. Contact your campus dormitory office for specific details and available subsidies.

Q: How can I access drinking water in the dormitory? 

A: Drinking water is available on campus, though costs may vary by campus. Ask your dormitory supervisor or senior students for the nearest available option.

Q: Is there any accommodation available for married students or for family visits? 

A: Currently, the university dormitories are designed for individual students. There is no dedicated accommodation for married students or family visitors at this time. Students in this situation are advised to explore off-campus housing options. Contact COIE for guidance on nearby affordable accommodations.

Academic Development

Q: Can I do an internship during the summer break?

A: If internships are a required component as stipulated by the college, you can contact the International Education College to consult about processing internship visa matters. Non-required internship components are currently not open to international students.

Q: Is there a study room available in the dormitory for late-night work? 

A: The need for dedicated study rooms in dormitories has been raised by several students. In the meantime, the university library and other campus study spaces are available.

Q: Are Chinese language classes available more than once a week? 

A: Currently, Chinese language classes are offered once a week. Several students have requested more frequent sessions (twice a week) over both semesters to accelerate learning. This feedback has been noted and forwarded to the relevant department. Stay tuned to ISO announcements for any updates on the schedule.Study clubs are also available for you to practice Chinese with other students, which can help you improve your practical Chinese ability quickly.

Q: I struggle with Chinese in daily life outside of class. Is there any language support available? 

A: The university offers Chinese language courses for international students. We strongly recommend enrolling, especially in your first semester, to ease daily interactions on and off campus. You can contact COIE for the available courses and schedule.Study clubs are also available for you to practice Chinese with other students, which can help you improve your practical Chinese ability quickly.

Community & Cultural Life

Q: Are there any welcome events for new international students? 

A: Yes! Structured welcome events are organized at the beginning of each semester to help freshmen integrate into the university community. Check with COIE for the schedule.

Q: How can I participate in cultural festivals at NAU? 

A: International students are encouraged to participate in cultural festivals. Expanded stall space and better representation opportunities are being developed. Contact COIE to get involved.

Q: I sometimes feel isolated and find it hard to connect with classmates. What can I do? 

A: Feeling isolated is a common challenge for international students. COIE organizes events, welcome activities, and cultural exchanges to help you connect with peers. We encourage you to join these activities and reach out to COIE volunteers anytime you need support.

Q: How can I get the contact information for my college counselor? 

A: You can obtain your college counselor's contact information through your faculty office or the university's official student portal. You may also ask COIE volunteers to help you identify the right contact person for your college.

Q: How can I contact the COIE team? 

A: You can reach COIE through volunteers are available to assist you with any questions or difficulties you may face during your studies.

Q: Is there a hotline or emergency contact available for students experiencing a mental health crisis? 

A: Yes, your well-being matters. If you are going through a difficult time, you can reach out to the university's psychological counseling center. Contact COIE volunteer to be directed to the right support. You are not alone,help is available.

Q: Are there volunteers specialized in academic support, separate from those helping with daily life? 

A: Currently, volunteers assist with both daily life and academic questions. Separate support for undergraduate and graduate students is also being considered given the differences in their academic systems.